Hello Pactima Community,
We have some exciting news to share. Pactima has been acquired by Snapdocs and is now Snapdocs RON. We know an announcement like this can raise questions, and we thought carefully about what the right next step for Pactima looked like before we made this call. We did not take this decision lightly. And we're excited to tell you why.
We built Pactima around an idea that is harder than it sounds: keep it simple, and keep it flexible enough to handle all signings, even those that aren't "the norm." Signings change. A document gets added late. A signer drops off, or a new one appears. An identity check fails. A remote session has to become an in-person one. Plenty of tools can do the simple, straightforward work. And plenty can be configurable to your unique needs. Doing both at once, even in the middle of a live signing, is why we built Pactima and why you've stayed with us. Along the way, we collaborated with you, answered your support messages, shipped features you wanted most, and turned down shortcuts that could have made our lives easier but yours harder.
None of that changes. What changes is how much further we can go, and how much faster.
Building the best RON capabilities and related technology only gets you so far. Scale is the other half of the equation. Snapdocs has spent years earning scale – transaction after transaction – by prioritizing the same quality, flexibility and ease-of-use that has led hundreds of lenders, thousands of title and settlement teams and over 140K notaries to trust Snapdocs with over 10M signings to date. We share the same mission with Snapdocs: making complex, high-stakes transactions easy to complete, hard to get wrong and built to withstand scrutiny over time.
Pairing Pactima with Snapdocs is what turns a great product into a bigger opportunity for your business success.
Your business is still your business
If you've built your notary business the way many of you have, bringing in your own clients through your own website, referrals, and direct relationships with title companies and businesses, keep working exactly as you do today. This isn't a marketplace acquiring your book of business, and you're not being folded into a signing network. You're an independent professional, and this partnership is built to strengthen that, not change it.
Everything you already rely on carries forward: your work, your fees, and the platform experience you know.
Here's what this partnership offers, without asking you to give up anything:
- More signing opportunities. Snapdocs works with lenders, title companies, and settlement teams across the country. As a notary with Snapdocs RON, you're positioned to receive RON orders from that customer base directly, easily moving between Snapdocs orders and your RON business in one experience—giving you more ways to grow without adding another system to manage.
- Less busywork. If you've ever downloaded documents out of one platform just to re-upload them into another, tagged everything by hand, and then chased down a scanback, you know exactly how much time that eats. Snapdocs' integrated workflow removes that entirely. Documents move automatically, and everything closes out the moment a signing is done.
- No new tech fee on Snapdocs RON orders. With this acquisition, signings you receive through the integrated experience won't carry a transaction fee. You'll notice this in the numbers: the fee on those orders may look lower, because it no longer needs to cover a separate tech cost.
- One platform, not a patchwork. Instead of juggling logins and systems to serve different customers, you'll have RON and mobile notary work in a single place, alongside the tools you already use.
What to expect, and when
The integration is coming online across the Snapdocs platform over the next few weeks, so this isn't a distant promise. Some of you have already been part of an early rollout and have seen Snapdocs RON signings come through ahead of everyone else, simply because you were already part of the Snapdocs Notary Connect Network. For everyone else, the integrated experience is available starting today through your existing Snapdocs RON account. Just log in at the new URL signings.snapdocs.com and activate your free Notary Connect account using the left-hand side of your Snapdocs RON dashboard.
Built by listening. Staying that way.
Some of you have already reached out, and a theme has come through clearly: what made Pactima worth paying for was its simplicity, its responsiveness, and the way it respected notaries who built independent businesses instead of relying on marketplace assignments.
We joined Snapdocs because it's the best way to deliver what Pactima stands for, and we're staying closely involved in how this integration comes together to make sure it does. If you have questions or thoughts as this rolls out, we want to hear them. Contact us at ron-feedback@snapdocs.com.
Thank you for building your business with us. We're glad to have you along for what's next.
Moktar Yusuf and Joel Kapongo, Co-Founders, Pactima (now Snapdocs RON)
